Assistant Manager, Conference & Banqueting

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #Oversee the planning, coordination, and execution of banquet events, conferences, and special functions to ensure seamless service delivery
Supervise and train banquet staff, including servers, bartenders, and kitchen personnel, to maintain high service standards
Manage banquet budgets and pricing strategies to optimise revenue whilst maintaining profitability
Develop and maintain strong relationships with clients, corporate accounts, and external vendors to secure repeat business
Ensure compliance with health, safety, and hygiene regulations across all banquet operations
Coordinate with the culinary team to customise menus and ensure food quality meets organisational standards
Monitor inventory levels, equipment maintenance, and supplies to ensure efficient operations
Prepare detailed event proposals, contracts, and post-event reports
Conduct quality assurance inspections during events to guarantee guest satisfaction
Manage staffing schedules and ensure adequate coverage for all banquet functions
Liaise with other hotel departments (housekeeping, maintenance, front office) to ensure integrated service delivery
Maintain detailed records of events, client preferences, and feedback for future reference
Minimum 3-5 years of experience in banquet management, events coordination, or hospitality operations
Proven track record of successfully managing large-scale events and conferences
Strong knowledge of food and beverage operations, menu planning, and catering standards
Excellent supervisory and team leadership skills with experience managing diverse staff
Proficiency in banquet management software and hotel property management systems (PMS)
Comprehensive understanding of health, safety, and hygiene regulations in food service
Demonstrated ability to manage budgets, pricing strategies, and financial forecasting
Ability to work flexible hours, including evenings, weekends, and special occasions
**Hospitality management qualification or diploma from a recognised institution
Certification in food safety and hygiene standards (or willingness to obtain)
Experience working in luxury hotel chains or high-end banquet venues
Proficiency in event management software and customer relationship management (CRM) systems
Demonstrated experience in revenue optimisation and cost control initiatives
Experience in staff training and development programmes
Strong problem-solving abilities and crisis management experience