Project Manager- Loyalty Program [Remote

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! Job Title : Program Delivery Manager

Work experience: Location: (Remote / Hybrid) Bengaluru, Karnataka , India
Employment Type: Full-time / Contract
Resource will support our global manufacturing client who is undertaking a major end-to-end Legal and AI-enabled transformation program aimed at modernizing the legal function, optimizing workflows, and implementing next-generation legal technology solutions. We are seeking an experienced Program Delivery Manager to lead the delivery of multiple complex legal tech workstreams , ensuring alignment across stakeholders, vendors, and global teams.

Lead the planning, execution, and delivery of the global legal transformation programme across multiple regions.
Manage full end-to-end lifecycle delivery, ensuring timelines, budgets, and quality standards are met.
Drive integration of AI capabilities into legal workflows, knowledge management, and document processes.
Oversee delivery across key workstreams including:
Legal workflow management
Document management and legal document storage
Knowledge management hub
Policy management solutions
Stakeholder & Vendor Management
Act as primary point of contact between business stakeholders, legal teams, technology teams, and third-party vendors.
Establish program governance, risk management, RAID logs, and reporting frameworks.
Provide regular program status updates to senior leadership and executive sponsors.
Identify, track, and mitigate program risks and issues proactively.
Assess current-state legal processes and define future-state operating models.
Ensure new legal tech solutions meet business requirements, compliance needs, and integration expectations.

Experience & Skills Required
Proven experience delivering large-scale, global transformation programmes within Legal, Legal Operations, or related corporate functions.
Strong background in legal technology, workflow tools, document management, knowledge management, or AI-enabled legal solutions.
Strong senior stakeholder management and communication skills.
Experience with vendor evaluation, selection, and management.
Solid understanding of change management, process optimisation, and operating model design.
Legal operations, consulting, or Big 4 transformation experience is a plus.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.