Social Media & Video Content Creator

Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.
We're a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful; If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it
We're looking for a Social Video Content Creator who enjoys turning ideas into engaging short-form content.
In this role, you'll help bring insights from our blogs, podcasts, and internal conversations to life through short videos and social posts. The role combines creative storytelling, basic video shooting and editing, and short-form writing.
Create short-form videos and carousels that spotlight the people behind the company. This could be a combination of team perspectives, behind-the-scenes moments, and employee insights, all rooted in the brand's voice and values.
X (Twitter): Write tweets and threads that translate brand insights into conversations, jumping on relevant trends where it makes sense.
Repurpose and adapt existing content into simple, lo-fi short-form videos.. Note: This role does not focus on high-production video work or motion graphics work.
Substack: Support the content team in shaping a Substack presence by helping adapt blogs, podcast takeaways, and internal conversations into written posts.
2–4 years of experience creating content for social media and other digital channels - both video and short-form written content.

• Strong instincts for creative storytelling and a know-how of distributing content.
• Ability to shoot simple videos using a phone and basic equipment
• Basic video editing skills using tools like CapCut, InShot, or similar
• Expertise in writing short-form social posts and threads
• Ability to move quickly from idea to content

Have built or contributed to a social media page

Consistent publishing cadence across Instagram, X, Substack, and YouTube Shorts
Development of creative video series
Growth in followers and subscribers across Instagram, X, Substack, and YouTube
Engagement and conversion rate on short-form videos and written posts
Creative storytelling and the ability to identify formats that resonate with the audience