Business Analyst, Business Analysis

Roles and Responsibilities

Act as a business analyst supporting Cisco Voice and Unified Communications solutions

Analyze product and operational data trends to define, create, and track KPIs

Support product rollouts by providing insights, metrics, and performance analysis

Develop scripts using Python to automate analysis, reporting, and operational tasks

Create clear, comprehensive technical and end-user documentation

Present project updates, insights, and key messaging to stakeholders and leadership

Collaborate with cross-functional teams to support programs and initiatives

Provide operational support and act as an escalation point for complex issues

Support in-house and third-party applications related to unified communications

Work effectively under pressure and manage tight delivery timelines

Participate in out-of-hours support when required

Job Requirements

Minimum 5+ years of relevant experience in Cisco Voice and Unified Communications

Experience in a business analyst role with hands-on Python scripting

Strong ability to analyze data trends and define measurable KPIs

Excellent documentation skills, including end-user and technical documentation

Strong verbal and written communication skills for stakeholder engagement

Ability to provide operational and escalation-level support

Willingness to work under pressure and outside standard working hours

Broad technical understanding of enterprise applications, both in-house and third-party