Remote - Customer Service Representative (Full Time)
Rs 10 - 15 lakhs p.a.Uplers
US Payroll & HRIS Customer Support Agent
Experience: 2 - 3 Years Exp
Shift : U.Opportunity Type: Remote
Placement Type: Full-time
US Payroll AND Customer Support AND HRIS
UZIO (HQ: Virginia, USA) and : With over 150+ partners, 1700+ employers, and 50,000+ employees relying on UZIO and 70+ health insurance carriers serving plans, UZIO provides an Integrated Benefits Administration and HCM SaaS technology platform for brokers, employers, and employees of SMBs in the United States.
Serve as a support resource for customer inquiries, offering timely assistance across multiple channels to enhance satisfaction.
Troubleshoot and resolve customer issues related to HR, payroll, and benefits software
Document all customer interactions and solutions accurately in our CRM system
Collaborate with other internal teams to escalate complex issues and ensure a seamless customer experience.
Proven experience in a customer support or help desk role, ideally within a software or technology company.
Strong understanding of HR, payroll, and/or benefits processes and software.
Experience with CRM and support ticketing systems (e.g., Salesforce, Zendesk).
High level of empathy and a genuine desire to help others.
Minimum of 2 years of experience in U.S. payroll processing and client support.
Experience with payroll software and systems is essential.
S. payroll regulations, including federal and state tax requirements, wage and hour laws, and compliance requirements.
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Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career.
(So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today.
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