Phlebotomy Technician

Job Summary:

We are seeking a detail-oriented and customer-focused individual to join our healthcare team as a Phlebotomist cum Receptionist . This dual-role position involves collecting blood samples and other specimens from patients, while also managing front desk responsibilities including appointment scheduling, patient registration, and handling inquiries. The ideal candidate should be compassionate, organized, and skilled in both patient care and administrative tasks.

Key Responsibilities:

Phlebotomy Duties:

Collect blood samples from patients using venipuncture or capillary puncture techniques.

Ensure proper patient identification and accurate labeling of specimens.

Maintain sterility and safety standards to prevent contamination and infection.

Handle, store, and transport specimens according to established protocols.

Maintain phlebotomy equipment and supplies; report malfunctions as needed.

Provide care and reassurance to patients during procedures.

Receptionist Duties:

Greet patients and visitors in a professional, courteous manner.

Register patients and update their information in the medical records system.

Schedule appointments and manage the calendar for medical staff.

Answer incoming calls, handle inquiries, and direct calls to appropriate personnel.

Process billing, collect payments, and manage insurance documentation.

Maintain cleanliness and order at the reception and waiting area.

Qualifications:

Certification or diploma in Phlebotomy or Medical Laboratory Technology.

Proven experience as a phlebotomist and/or front desk receptionist (minimum 1–2 years preferred).

Knowledge of medical terminology and basic healthcare regulations.

Familiarity with EMR systems and office software (MS Office, billing software).

Excellent communication and interpersonal skills.

Ability to multitask and manage time effectively.

Working Conditions:

May involve long periods of standing or sitting.

Exposure to bloodborne pathogens; must adhere to safety protocols.

Shift-based work may be required, including weekends or early mornings.