Account Manager - Technical

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe , Toptal is the world's largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. As a Technical Account Manager, you will work directly with Toptal's clients to understand their needs and lead the development of holistic and integrated solutions to address their largest challenges. Whether the client requires support from an individual expert or a team of experts, you will custom-match clients with expert support from all areas of our network and continue to build long lasting client relationships.

This role demands a blend of technical project/product management, account management, and relationship management skills. You will collaborate closely with clients and internal stakeholders to scope projects, plan resources, and ensure client satisfaction. Ideal candidates will have technical expertise, a strong understanding of the software and product development lifecycle, extensive client-facing / consultative experience, and a proven ability to handle complex integrations and deliver comprehensive solutions.

This is a remote position. Resumes and communication must be submitted in English.

Consult with clients to understand challenges and needs to be addressed.
Design holistic solutions that seamlessly leverage experts from across the network.
Provide advice and guidance to experts in the network.
Shadow matching calls and learn about the matching process with your TopPal.

Learn about supporting teams and how they contribute to the company's success.
Work closely with individual experts and our network.
Be a well-integrated member of the organization with positive relationships in Matching, Sales, and Operations.
Establish direct connections with top experts in our network.
Resolve any client-talent disputes which may arise in your client portfolio, while exercising discretion and independent judgment.

Become eligible to take on Toptal's major accounts, including top-tier brands and clients.
Act as a subject matter expert and consultative partner with your clients to address their challenges holistically and seamlessly with experts in our network.
Offer insights and ways to improve the success with our processes based on feedback, experience, and data insights.
Participate in onboarding newcomers and helping them learn about best practices.

Bachelor's degree is required.

• 5+ years of experience in technical project/product management and/or technical account management with clear understanding of the software/product development lifecycle.
• 1-2 years of experience as a software developer.
• Strong understanding of business strategy and technical project/product management concepts.
• Experience in scoping and preparing project proposals, with the ability to understand an ambiguous business need and translate it into requirements and responsibilities.
• Experience in recruiting or talent allocation / team building is a plus.
• Excellent communication, relationship development, and emotional intelligence skills to manage client relationships, excelling at active listening, negotiation and closing.