Technical Support Developer (REMOTE)
Excis Compliance ltd
WERE HIRING FOR A ONSITE IT SUPPORT ENGINEER L2 IN INDIA!
Excis is a global IT support leader driven by innovation and collaboration. Were looking for a proactive Desktop Support Engineer to manage hardware software and IT assets across multiple locations. From solving complex IT challenges to celebrating wins together we put our people first. Deliver end-to-end Digital Bar / Walk-in centre support including quick-fix and device swaps
Support Boutique IT environments and applications
Perform meeting room & AV support (Teams Zoom other vendor equipments)
Act as hands-and-eyes support for server / network teams
Manage printer and MFP support including remote support team and vendor coordination
Device stagging testing and replacement
Planning and end user communication
Data migration support (where applicable)
Ensure accurate CMDB and asset updates during moves changes and refresh
Educate users on self-help options and remote support tools.
Collaborate with relevant teams to automate recurring onsite support activities including device management printing meeting room coordination and server support.
Record tickets for every activity performed during routine on-site support operations.
Ensure compliance with service level agreements (SLAs) and key performance indicator (KPI) objectives.
Promote remote resolution to reduce unnecessary dispatch visits
Support local IT project activities and initiatives
Local stock management
Experience supporting VIP users
Good understanding of Windows macOS Office 365 ITSM and other workplace applications and tools
LAN/WAN and server room equipments fundamentals knowledge
Fluent in English and local language
ITIL process knowledge preferred
We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in INDIA and be at the forefront of IT support excellence!
Strong troubleshooting and client-side incident resolution skills Experience supporting VIP users Good understanding of Windows macOS Office 365 ITSM and other workplace applications and tools Knowledge of HAM processes Ability to prioritize tasks and manage multiple activities Strong customer-facing and communication skills LAN/WAN and server room equipments fundamentals knowledge Fluent in English and local language ITIL process knowledge preferred
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