Service Manager - Technical Support

Customer facing associate, providing E2E technical support and services to improve risk management, issues resolution, and TTM (time-to-market)
Provide executive support to BD PS India LT members as required.
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare sector. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.
Drive adoptions of and loyalty to BD products through technical support and services

Enable & support the following value-added service to BDM-PS customers:
Expert in providing laboratory services including analytical, bio analytical, functional and performance services in a GMP and non GMP environment, providing customers the flexibility to reduce internal investments and/or focus internal resources elsewhere
Fill/finish process support and services, including:
CMO and equipment vendor recommendations based on project requirements to ease fill/finish process implementation
BD Advanced drug delivery systems assembly equipment rental service
Start-up support for key product launches (risk reduction). Providing CDFM as a guidance for finished product assembling and packing processes.
Supporting customers with generic IFU to create their own instructions and educating customer's launch teams about potential post market issues.
Assessment of customer line performance related to BD product handling with potential identification of improvement areas or upgrades, overall equipment effectiveness (OEE) improvement, and total cost of ownership (TCO) reduction, KPI/critical process parameter optimization
Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself. We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.
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