IT Service Desk / IT Support Engineer

66degrees is an end-to-end AI transformation partner that guides enterprises from complex business challenges to clear quantifiable outcomes. Our company is the culmination of several successful firms each a leader in its own right in cloud artificial intelligence and data. This convergence of talent and expertise is how we help businesses reach their own inflection point where chaotic data becomes a strategic asset complexity becomes clarity and AI becomes an engine for growth. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.
66degrees is an end-to-end AI transformation partner that guides enterprises from complex business challenges to clear quantifiable outcomes. Our company is the culmination of several successful firms each a leader in its own right in cloud artificial intelligence and data. This convergence of talent and expertise is how we help businesses reach their own inflection point where chaotic data becomes a strategic asset complexity becomes clarity and AI becomes an engine for growth. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.
The IT Service Desk L2 Engineer plays a critical role in providing advanced technical support and troubleshooting for complex IT issues. This role requires a deep understanding of system administration server management storage solutions networking firewalls cybersecurity and cloud platforms. The L2 Engineer acts as an escalation point for the Service Desk and works closely with other IT teams to resolve incidents and fulfill service requests.
Important Notes: Need candidate to join within 30 days and must be willing to work hybrid (3 days in a week) in Pune/Bengaluru office.
Provide advanced technical support and troubleshooting for complex IT issues escalated from the Service Desk.
Manage and maintain applications server infrastructure including operating systems hardware and virtualization platforms.
Administer storage solutions ensuring data availability integrity and performance.
Configure and manage network devices including routers switches and wireless access points.
Implement and maintain firewall rules and security policies to protect the network infrastructure.
Support and manage cloud platforms including infrastructure as a service (IaaS) platform as a service (PaaS) and software as a service (SaaS).
Participate in on-call rotation to provide after-hours support.
Participate in Change Management processes assessing risks implementing changes and minimizing service disruptions.
Cloud Platforms
Experience with cloud platforms such as Google Cloud AWS Azure.
Knowledge of cloud services such as compute storage and networking.
Expertise in configuration and administration of OTP authentication.
Experience with Identity Providers (IDPs) for managing user identities and authentication.
Knowledge of BIMI for enhancing brand trust and recognition in email communications.

Advanced knowledge of Mac and Windows operating systems.
In-depth knowledge of Rippling Atlassian Google Workspace Salesforce Jira Service Management and Chrome Management.
Experience with a Source of Truth Directory DNS DHCP and other core infrastructure services.
Proficiency in scripting languages such as PowerShell Bash and Shell.
Experience with Mac OS device management tools with understanding of complex hardware asset management protocols (e.g. Jamf Jumpcloud Kandji).
~ Knowledge of virtualization technologies such as VMware Hyper-V and Google Cloud Shell.

Experience with Google Cloud Compute Engine including VM instance management and scaling.
~ Knowledge of Google Kubernetes Engine (GKE) for container orchestration.

Understanding of data backup and recovery procedures.
Experience with Google Cloud Storage including object storage and data lifecycle management.
Knowledge of Google Cloud Persistent Disk and other storage options.
Network
Strong understanding of networking concepts including TCP/IP routing and switching.
Experience with network devices such as routers switches and firewalls.
Knowledge of network monitoring and troubleshooting tools.
Experience with firewall configuration and management for MacOS and Windows.
Knowledge of security policies and intrusion detection/prevention systems.
Understanding of network security best practices.
Cybersecurity
Knowledge of cybersecurity threats and vulnerabilities.
Experience with security incident response and remediation.
5-7 years of experience in IT support or system administration.
~ A Bachelors degree in Computer Science Computer Engineering or related or equivalent work experience required.

All qualified applicants will receive consideration for employment without regard to actual or perceived race color religion sex gender gender identity national origin age weight height marital status sexual orientation veteran status disability status or other legally protected class.
All qualified applicants will receive consideration for employment without regard to actual or perceived race color religion sex gender gender identity national origin age weight height marital status sexual orientation veteran status disability status or other legally protected class.
Required Experience: