Experience & Instructional Designer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:
Engage / collaborate with appropriate stakeholders and SMEs needed to identify business needs, performance goals and gaps
Conduct task analysis / research to identify the specific knowledge, skills, behaviors needed to achieve desired performance levels
Apply principles of adult learning and training best practices to create effective and innovative training design solutions
Develop approach to evaluate achievement of learning objectives (e.g., learning assessments)
Develop project plans for design / development of identified solutions
Develop maintenance plan for training solutions to ensure ongoing applicability / effectiveness of training
Develop appropriate learning activities based on training designs and learning objectives Develop Storyboards and visualize concepts
Leverage / modify existing training solutions to meet current needs
Demonstrate and apply knowledge of appropriate tools and resources used to develop training content (e.g articulate 360 ,Articulate storyline 3 ,MS Office Suite, Adobe Suite, SnagIt, hands on experience on LMS, video development- Vyond and VideoScribe)
Conduct Train-the-Trainer sessions to prepare trainers for delivery of training solutions and ensure / validate trainer readiness
Conduct training pilots to identify specific issues that needed to be addressed prior to delivery
Monitor and analyze training metrics / data / trends, and identify areas needing attention to enhance learning effectiveness
Conduct updates / debriefs as necessary with appropriate stakeholders to communicate training experiences / effectiveness, based on available feedback and data
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Qualifications - External Required Qualifications:

• Graduate with 4+ years of experience as Instructional Designer
• 3+ years experience in creating Storyboards and Articulate Storyline
• Experience with designing and developing online learning solutions, both synchronous and asynchronous
• Knowledge of current trends and technology to support online learning including tools such as ADDIE, Articulate Storyline and others
• Solid analytical skills, attention to detail, problem-solving and fact-based decision-making abilities

Required Qualifications:

• Graduate with 4+ years of experience as Instructional Designer
• 3+ years of experience in creating Storyboards and Articulate Storyline
• Experience with designing and developing online learning solutions, both synchronous and asynchronous
• Knowledge of current trends and technology to support online learning including tools such as ADDIE, Articulate Storyline and others
• Solid analytical skills, attention to detail, problem-solving and fact-based decision-making abilities

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