Support Coordinator Immediate start
SquadStack.ai
Job Summary As a Support Associate at SquadStack, you will be responsible for providing high-quality support to the agents working with us. Your primary duties will include:
Responsibilities
Utilising your expertise in Zoho to assist agents with technical inquiries, troubleshooting, and problem resolution.
Communicating effectively with agents via email, chat, and phone to provide timely and accurate assistance.
Collaborating with other team members to escalate complex issues and ensure timely resolution.
Participate in team meetings, training sessions, and continuous learning activities to improve product knowledge and support skills.
Documenting agent interactions and resolutions.
Adhering to company policies and procedures to ensure agent's satisfaction
Maintaining a positive and professional attitude in all agent's interactions.
Able to create dashboards and share weekly/monthly progress reports.
Maintain SLAs/KPIs
Requirements
Versant 5 certification under Pearson Test.
Minimum of one year's experience working with Zoho.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
Prior experience in Chat/email support or a related field is preferred.
Logistics
Joining : ASAP!
Location : Noida
Vacancy posted 6 days ago
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