Director/Head of Analytics

Since its inception in 2003 driven by visionary college students transforming online rent payment Entrata has evolved into a global leader serving property owners managers and residents. Honored with prestigious awards like the Utah Business Fast 50 Silicon Slopes Hall of Fame - Software Company - 2022 Women Tech Council Shatter List our comprehensive software suite spans rent payments insurance leasing maintenance marketing and communication tools reshaping property management worldwide.
Our 2200 global team members embody intelligence and adaptability engaging actively from top executives to part-time employees. With offices across Utah Texas India Israel and the Netherlands Entrata blends startup innovation with established stability evident in our transparent communication values and executive town halls. At Entrata we passionately refine living experiences uphold collective excellence embrace boldness and resilience and prioritize different perspectives endeavoring to craft a better world to live in.
The Head of Analytics will lead a cross-functional team that will include individual contributors contributing to various client facing as well as internal reporting needs. Responsibilities include overseeing report development managing the reporting backlog improving product documentation and supporting quality assurance initiatives. The Head of Analytics plays a key role in shaping reporting strategy standardizing our data gathering and reporting tech stack mentoring team members and driving operational excellence across reporting functions.
Provide oversight on user acceptance testing (UAT) and ensure the quality and functionality of reporting deliverables.
Drive initiatives to enhance the overall usability and user experience of the reporting suite focusing on key areas like data integrity report performance and workflow automation.
Leverage data on report usage performance metrics and development lifecycles to drive strategic decisions and continuous improvement for the entire reporting platform.
Serve as a liaison between technical and non-technical stakeholders to translate business needs into reporting solutions.
Help drive Quality initiatives by way of detailed test plans test cases and oversee UAT test and regression testing to prevent downstream issues
Lead technical diagnosis of new issues document findings and ensure their prioritisation and resolution adhere to company SLA policies.
Facilitate all agile ceremonies in coordination with the engineering team.
Help define requirements for any customer-specific reports
Help with internal reporting needs around R&D operations product planning
Lead and prioritise multiple reporting projects to ensure timely and high-quality deliverables.
Standardize our data gathering and reporting tech stack to ensure scalability and ease of adoption.
Interpret complex data and reporting requirements into actionable development plans.
Manage and support the performance and development of direct reports.
Establish a framework for success by defining tracking and visualising key team metrics (e.g. report adoption data quality resolution time) through automated real-time dashboards.
Experience managing reporting initiatives in a product or SaaS environment.
Proficiency with SQL and reporting tools (e.g. Excel Google Sheets)
Effective verbal and written communication skills including the ability to communicate with both technical and non-technical audiences
Bachelors degree in Accounting Computer Science Statistics Business Analytics or a related field.

• 12 years of experience in engineering reporting data analysis or related functions including experience in people management or team leadership
• Experience working with agile teams and collaborating with product and engineering functions.

We provide equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity protected veteran status or any other applicable characteristics protected by law.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. If you would like more information about how your data is processed please contact us.
Required Experience: