Technical Project Manager, Project Manager

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
We are looking for a strong and energetic project manager to join our team. This is primarily a work from home position but may require local onsite work at the client location.
As a project manager you will be responsible for overseeing and ensuring the successful deployment of Acqueon products for our end customers. You will lead and inspire a project team of 2 4 implementation engineers through the product implementation life cycle including discovery and design workshops custom development product installation various testing phases and production cutover. You will communicate project progress and status internally and externally to multiple levels of the organizations.
Manage one or more product implementation projects for our customers by providing day-to-day leadership for all aspects of the project
Work closely with the technical team members to complete the project scope on time with a high degree of quality
Develop and maintain a detailed project plan to monitor and track project progress
Proactively identify manage and mitigate risks to the project
Create and manage the project communication plan to all stakeholders
Facilitate regular external and internal project status meetings
Create update and distribute project reports and documentation including meeting notes issue lists and action items
Cultivate and maintain good working relationships with end customers and external project team members
Maintain the customer relationship after project completion to ensure continued satisfaction with the product
As a Project Manager you will.
~ Clearly present and communicate information orally and through concise writing Strong interpersonal skills to comfortably communicate with all levels of an organization Strong problem solving and organizational skills Ability to think on your feet in stressful client situations Quickly grasp understand and interpret technical concepts terms and details as they relate to project deliverables Ability to collaborate with internal and external project team members to drive a successful outcome Self-starter and quick learner with a get-it-done attitude Experience working as part of a remote project team Contact center technology experience a plus

As a Project Manager you will need
Min 7 years experience as a people manager preferably at a growth-stage start-up
Have experience working end-to-end within a technical escalation process from customer requests to engineering.
Have worked on a global team you are familiar with follow-the-sun work allocation the nuances of coaching support specialists through local cultural sensitivities amongst customers and varying your management style to account for local norms.
Have managed a global Tier 1 support/implementation teams through a rapid period of growth and specialization.
Good understanding of software applications especially web-based applications and related technology.
Comfortably handle multiple tasks/projects simultaneously and effectively work as an individual and as part of a team
Experience and willing to work in a 24/7 support environment
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