Service Implementation Project Manager

We are looking for an experienced Manager Client Implementation & Managed Services to lead end-to-end implementation of data asset projects and managed services. This role owns the full implementation lifecycle from contract sign-off through onboarding, configuration, go-live, and transition to steady-state operations.
About Employer- The employer is a fast-growing organization operating in the risk, compliance, and data intelligence space, helping financial institutions effectively manage regulatory, compliance, and operational risks.
The company works with global clients across banking, fintech, payments, and other regulated industries, delivering technology-enabled platforms and managed services to support complex regulatory and business requirements.

Lead end-to-end client implementations for products and managed services from contract sign-off to go-live
Own implementation planning, timelines, milestones, dependencies, and delivery governance
Act as the primary implementation SPOC for clients and internal stakeholders
Understand client business, compliance, and operational requirements and translate them into system and service configurations
Oversee configuration of workflows, rules, risk frameworks, SLAs, reporting, and managed service models
Coordinate closely with Product, Technology, Operations, Compliance, and Managed Services teams
Drive UAT, pilot runs, production deployment, and implementation sign-off
Ensure smooth handover to BAU managed services teams, including SOPs, runbooks, and escalation matrices
Manage client expectations, risks, issues, and escalations during implementation
Ensure implementations adhere to regulatory, security, and internal governance standards
8-12 years of experience in implementation, client delivery, managed services, operations, or consulting roles

• Proven experience owning and leading client-facing implementations or service transitions
• Strong understanding of KYC, AML, compliance, risk, or regulatory-driven products (preferred)
• Exposure to fintech, regtech, banking, payments, or compliance platforms is an added advantage

Reach Us: If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile at [HIDDEN TEXT] for a confidential discussion on the role.

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