IT Administrator/System Administrator

Responsible for supporting Absorb learning management system (LMS) software.
Provide technical support to end-users, including instructors, administrators, and learners, for LMS-related issues and queries.
Create and maintain courses, learning paths, and content libraries.
Ensure that all compliance training modules are regularly updated to reflect changes in legislation, regulations, and company policies.
Track and report on employee participation and completion of compliance training courses, ensuring deadlines are met and records are properly maintained.
Monitor system performance, troubleshoot issues, and perform regular maintenance tasks.
Serve as a key liaison with third parties and business stakeholders, to implement and support integrations with other platforms.
Ensure integration between the LMS and other systems (HR systems, content management systems, etc.) Configure and customize the learning platform to meet the needs of the organization, including adding/deleting users, creating courses, managing content, and setting up notifications.
Generate reports and analytics to evaluate system performance, user activity, course completion rates, and other KPIs related to learning outcomes.
Provide insights and recommendations to improve platform utilization and performance based on data analysis.
Dashboard Configuration: Set up custom dashboards for various stakeholders, such as managers and administrators, so they can easily track training progress, results, and compliance.
Evaluate and recommend system upgrades, software installations, and technology enhancements to improve efficiency and productivity.
Document processes, system configurations, and troubleshooting procedures for internal use and future reference.
Bachelors degree with at least 6 or more years of technology or industry experience required.
Demonstrated experience working with learning tools (LMS) for 4 or more years.
Communication Skills: Able to clearly communicate with users and other teams, providing both technical support and user training. Strong technical and analytical skills, as well as a solid knowledge of IT systems and processes.
Understanding of data security principles, user privacy policies (such as GDPR), and industry compliance standards.
Knowledge of Absorb LMS software a plus.
Demonstrated experience working in an Agile environment with understanding of test concepts, methodologies, and practices.