Service Engineer / Service Support

People who care about making things better For Those Who Make The World™. Sound like you Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY®, and BLACK+DECKER®

Responsible for all Service activities in the territory assigned. Set the operating standards for the Authorized Service Centers, measure their performance against those standards and implement corrective/improvement actions to insure that all the Service Centers achieve their operating targets.

Implementing, managing and tracking SBD's tool warranty policy to insure the proper standards of service and policy implementation are in place in order to provide the best warranty service in the most cost effective manner for our customers.

Manage, train and develop the Authorized Service center technicians in the proper inventory control/replenishment / Repair methods.

Insuring that all the Authorized Service Centers are equipped with relevant documentation and that each Service center has the proper equipment to achieve Dewalt's repair standards.

Ensure Inventory visibility at the Authorized Service Centers

Willing to work with customers & retailers and initiate a promotion campaign to ensure Brand visibility.

Building Partnership

Risk Management

Planning & Organizing

Competitive salary

Insurance coverage for Medical, Life & Disability.

Covered under all Employee Assistance Services and Wellness programs.

Discounts on Stanley Black & Decker tools and other partner programs.

Discounts on Stanley Black & Decker tools and other partner programs.

Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.

Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.

Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art 'smart factory' products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.