Sales and Relationship Manager

SECTION I: BASIC INFORMATION Job TitleNRI Relationship Manager Grade Senior Officer / AM Management Band Juinor Management Business Unit Retail Banking Division Manager to Vice President Department Service Management Location : Anand/ Surat/ Maninagar Reporting to Senior Sales Manager
SECTION II: ROLE SUMMARY To introduce & acquire new NRI customer in the identified segment and reference generation from the specified catchment

SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES Strategic/ Managerial Responsibilities

Core Responsibilities
To ensure sourcing of quality current accounts with higher product mix (higher CASA variants), segments and constitution mix
To achieve monthly customer acquisition target
To cross- sell other Banking and Asset products
To cross-sell TPP products to the acquired customers
To maintain good relationship with the customers and seek referrals
To ensure right product to customer, a/c opening in defined TAT, high FTR, M+1 activation and follow up use of account for business transactions
To activate customers on digital channels, hooks and attachment products
To ensure catchment mapping & scoping exercise and provide regular feedback to the Seniors on various business opportunities, customer needs and competition benchmarking
To abide by the selling norms defined by the organization and adherence to guidelines by internal & external regulators
To adhere to sales process & KYC Norms of the bank
Catchment scoping and generation of NTB leads in the BSA of mapped branch
People Management or Self-Management Responsibilities Risk and Internal Control Responsibilities
SECTION IV: KEY INTERACTIONS Key Internal Interactions Purpose of Interaction Key External Interactions Purpose of Interaction

SECTION V: KNOWLEDGE & EXPERIENCE KNOWLEDGE Minimum Qualifications Graduation (Post Graduate preferred) Professional Certifications NISM/ IRDA/ NCFM/JAIIB/CAIIB & such relevant certifications will be an added advantage Skills
Good written and verbal communication skills
Excellent networking & interpersonal skills
Sensitive to issues of confidentially and compliance
Market knowledge of Retail Banking/ Consumer Banking/ Branch Banking
Knowledge of regulatory guidelines
EXPERIENCE Years of Experience 0 - 5 years work experience in sales role (Banking & Financial Services Organizations preferred)

SECTION VI: COMPETENCIES & KEY PERFORMANCE INDICATORSBEHAVIORAL COMPETENCIES Core Competencies Competency Name Behaviors
Customer Focus
Listens to and demonstrates an understanding of customers stated needs
Delivers customer value through timely and quality execution
Develops an understanding of problems and employs existing or new methods to find solutions
Professional Entrepreneurship
Takes proactive and constructive action at work with little or no direction from others
Displays responsibility for problems, initiatives and tasks that lie within the domain of own role
Drive for Results
Seeks to understand the rationale for key decisions and understands implications for own role/ actions
Displays a sense of urgency to deliver outcomes as per stated timelines
Reacts to challenges by displaying an optimistic demeanor
Influence and Impact
Uses simple persuasion techniques to achieve the desired result / action / commitment from others
Responds to stated requirements of internal/ external stakeholders by keeping a solution-oriented mindset
Quality Focus
Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work
Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement
Leadership Competencies
Lead the way
Displays awareness and understanding of the external environment relevant to own area of work and can assess their impact on the business in which he operates
Translates the Bank vision to own sphere of work and defines plan for achievement of the growth and scale objectives
Actively seeks, identifies and promotes opportunities to try out new ideas
Frequently communicates the organizational strategy and energizes employees within own region to realize Bank objectives and live the brand
Lead and Develop people
Sets performance expectations at the department level, monitoring performance, providing measurement systems, driving accountability and rewarding high performance
Enables empowerment by assigning clear challenging tasks with definitive accountabilities, resources and authority
Coaches and mentors employees to develop required skills, provides developmental tools and provides continuous feedback and support
Enables Change
Displays the ability to depart from traditional methods/behaviors and adapting quickly when situational constraints require new or different approaches
Cascades the vision for change, and leads required transformation in structure, processes and capability to ensure a smooth transition
Encourages team members to respond positively to changes, encouraging discussion, responding with empathy to their anxiety

TECHNICAL COMPETENCIES Technical Competencies
~ He should have understanding of basic MS- Office