Customer Success Agent - Weekend Shift
Customer Success Executive : 0 - 3 yrs
Transforming careers through affordable, accessible training and top-notch education in partnership with industry experts, Zell Education is dedicated to empowering individuals for professional success.
At our workplace, dedication meets quirkiness — fostering innovation and collaboration. Join us for a fulfilling work-life balance where your ideas and uniqueness are celebrated, making each day an exciting adventure.
Come join us if you are passionate about customer success and helping students achieve their learning goals in the field of Finance and Accounting.
Training and onboarding of students post-sales
Initiating regular calls with students to track their progress
Building strong, long-lasting relationships with customers
Acting as the customer's voice for Zell's internal teams and collaborating to improve products and services based on student feedback
Minimum 1 year of experience in a customer success role
Proven experience handling challenging situations and turning them into positive outcomes
Strong empathy for customers and a genuine passion for customer success
Experience using omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, or ServiceNow (preferred)
Flexibility to work in rotational shifts ( one weekend day — Saturday or Sunday — will be a working day )
Vacancy posted 14 days ago
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