Application Support Administrator, Technology

Helping careers take flight. Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.

Title:Application Support Administrator

The Application Support Administrator is responsible for providing a successful and efficient support journey to all Duck Creek customers. The Analyst acts as the primary point of contact, facilitates the intake, qualification, resolution, and routing of all external and internal support cases

Recommends and implements performance improvements to meet SLA's and increase overall efficiency.

Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses

Problem Solving : Can analyze complex situations, identify problems, ask important questions, and generate creative solutions involves critical thinking, adaptability, and the ability to make informed decisions.

Adaptability : Can adapt to change, embrace new technologies, and learn quickly embracing a growth mindset, being flexible and open to different approaches is highly valued

Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing incorporates this mindset in how they behave, in the products or services they provide, and how they treat others

Bachelor's degree, or foreign equivalent, in Software/Computer Engineering, Computer Science, Communications, Business Administration or related degree

Work Experience: Minimum 1 year

Customer Management Experience: Minimum 1 year

ServiceNow or other ITSM systems

Reporting and analyzing data

Travel: [X] 0-10% [] 11-25% [] 26-50% [] 51-75% [] 76-100%

This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants - to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, colour, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.

We strive to be an example to the world of inclusion, diversity, and equity in all things - where employees are free to be their authentic selves in the workplace and in the communities in which we live.We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect We Listen We Care We Add Value and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: .

Please let us know if you encounter accessibility barriers with our web content by sending an email to .

Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our and applicable data protection laws.

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