Advocacy Barrister

We are a highly collaborative support network dedicated to unblocking issues, empowering our teammates, and ensuring seamless operations. Our team acts as the critical bridge between Tier 1 (T1) agents, local advocates, and our customers. We thrive on problem-solving, sharing knowledge, and continuously improving our processes to deliver top-tier service on a global scale.
As a Global Advocate, you will play a critical support role by assisting local advocates and T1 agents in overcoming blockers and resolving complex tasks. Additionally, you will provide direct assistance to customers via web and phone, keeping our processes and service standards up to date.
To ensure success in this role, your performance will be guided by the following Key Competencies and Metrics :
Did We Resolve (DWR): Aiming to resolve issues during the initial support interaction and focusing on final resolution/closure rather than just temporary workarounds.
Average Handle Time (AHT) & Average Speed of Answer (ASA): Supporting efficient case handling while maintaining quality, and ensuring timely responses to teammate escalations.
Quality & Accuracy (Q&A): Delivering consistent, policy-aligned assistance with minimal errors.
Assist local and Tier 1 agents in completing complex tasks that require additional access or deeper process knowledge.
Share best practices, mentor peers, and contribute to ongoing training efforts.
Maintain a high standard of service quality, taking full ownership and following through on every issue.
You bring prior experience in a customer support, operations, or advocacy role (T1 or T2 experience is highly preferred).
Experience supporting global or remote cross-functional teams.
Technical knowledge or previous experience working with backend tools and systems.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.