Support Engineer IT

Jefferies Financial Group Inc. (''headquartered global full service, integrated investment banking and securities firm. Our strategy focuses on continuing to build out our investment banking effort, enhancing our capital markets businesses and further developing our Leucadia Asset Management alternative asset management platform. We offer deep sector expertise across a full range of products and services in investment banking, equities, fixed income, asset and wealth management in the Americas, Europe and the Middle East and Asia.

Innovation Hub Overview

Jefferies is creating a Technology Innovation Hub in Pune, a greenfield opportunity to build the systems that power global markets. As our first India technology center, this hub brings together hands on builders who engineer the platforms behind Jefferies' growth across capital markets, investment banking, and institutional securities. From cloud and data to AI, risk, and core business technologies, teams in Pune will lead high impact work with a global mandate.

Branch Support Engineer – Job Description

A global financial services firm offering investment banking, equities, fixed income, asset management, and wealth management solutions is seeking an experienced Branch Support Engineer . This hands‑on role partners closely with the global desktop services team to deliver exceptional end‑user support, contribute to strategic initiatives, and enhance technology performance across a high‑pressure trading environment.

Desktop & Infrastructure Support

Provide daily hands‑on support within a high‑volume, fast‑moving financial services environment.

Manage the implementation, maintenance, and support of all desktop technology—including hardware, software, telephony systems.

Deliver frontline and ancillary support for front‑office and back‑office applications.

Support Citrix/VDI environments and assist with onboarding new applications and technologies.

Monitor desktop infrastructure performance and recommend enhancements to improve stability and efficiency.

Oversee all desktop operations for the assigned office or coverage area.

Diagnose and resolve issues efficiently in close collaboration with Engineering and Application Support teams.

Act as Incident Manager during outages, ensuring timely escalation and communication to global and local leadership.

Coordinate and drive local initiatives, vendor relationships, hardware lifecycle management, and service requests (e.g., Collaboration, Projects & Governance

Build strong relationships with business units and serve as a trusted technical partner and advocate.

Participate in IT Management meetings to discuss issues, projects, and strategic direction.

Support global initiatives with cross‑functional teams (Application Support, Facilities, Infrastructure/Engineering).

Assist with application packaging, production certification, and SCCM deployments.

Additional Technical Support Areas

iPhone/iPad support via MobileIron MDM and Intune.

Active Directory support.

Data Center rack‑and‑stack activities.

Firewall/proxy support.

BCP setup, configuration, and testing.

Conference room and AV support.

Bachelor's degree in Information Technology or related field.

• 3+ years of IT support experience within a financial services environment.
• Strong background in enterprise desktop support with deep knowledge of Windows 11 and Office 365.
• Solid understanding of network architecture and client/server technology.
• Experience supporting technologies including: Windows 11, macOS, IPC turrets, Cisco VoIP phones, HP desktops & laptops, VDI, iPhones/iPads, printers/MFPs.
• Experience in DEX & AI toolsets is a plus but not required.
• Willing to work off‑hours or weekends as business needs require.

We have been made aware of bad actors falsely claiming to be associated with Jefferies Group soliciting individuals to attend virtual job interviews, complete online tests or courses and sending fictitious employment offer letters.

Jefferies is a leading global, full-service investment banking and capital markets firm that provides advisory, sales and trading, research, and wealth and asset management services. At Jefferies, we believe that diversity fosters creativity, innovation and thought leadership through the infusion of new ideas and perspectives. We have made a commitment to building a culture that provides opportunities for all employees regardless of our differences and supports a workforce that is reflective of the communities where we work and live. As a result, we are able to pool our collective insights and intelligence to provide fresh and innovative thinking for our clients.

Jefferies is an equal employment opportunity employer, and takes affirmative action to ensure that all qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, religion, gender, pregnancy, age, physical or mental disability, marital status, sexual orientation, gender identity or expression, veteran or military status, genetic information, reproductive health decisions, or any other factor protected by applicable law. We are committed to hiring the most qualified applicants and complying with all federal, state, and local equal employment opportunity laws. As part of this commitment, Jefferies will extend reasonable accommodations to individuals with disabilities, as required by applicable law.