Account Manager - Client Management

09 The Role: Account Manager Corporate Americas

As the key partner for our clients the Account Management team masters industry and product knowledge to keep clients informed. Account Managers work with their clients to learn about the challenges and opportunities they face and discuss how Market Intelligence solutions can enable them to achieve value through their partnership with the organization.

Youll be part of the global Primary team dedicated to providing high quality client experiences through a self-disruptive mindset and collaborative pod structure. This team will focus on the growth of the overall accounts and manage client expectations to resolve the challenges they face.

Exposure to senior management within the client base of the Financial Institutions segment
Working with a dynamic and global Account Management team alongside numerous internal counterparts like Product Management Client Support and Marketing
Professional and personal growth while supporting an evolving dynamic team
Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers workflow
Discuss current service use case
Ability to excel in a matrixed environment by coordinating with Commercial Development Customer Success and other Commercial teams to promote client relationship growth
Manage incoming calls and e-mails from assigned accounts
Provide client training through a variety of channels
Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management
Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool
Demonstrate ability to communicate MIs value subscription pricing effectively and clearly
Experience working with corporations and professional service organizations in a client service Commercial or product support role/setting.
Interest in solving problems for clients through the delivery of market data solutions and analytical tools.
Proficiency in MS Office Excel and Salesforce.
Experience in client-facing roles
Adapting to changing technology and familiarity with CRM-software (like ) SalesLoft etc.
Provide superior customer experience through creative problem-solving skills and implementation of long-term planning/ strategy to meet the client needs
At S&P Global Market Intelligence we know that not all information is importantsome of it is vital. We integrate financial and industry data research and news into tools that help track performance generate alpha identify investment ideas understand competitive and industry dynamics perform valuation and assess credit risk. Investment professionals government agencies corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI) which provides essential intelligence for individuals companies and governments to make decisions with confidence. S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity sex pregnancy gender identity or expression color creed religion national origin age disability marital status (including domestic partnerships and civil unions) sexual orientation military veteran status unemployment status or other legally protected categories subject to applicable law.

About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
Advancing Essential Intelligence.

Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. Recruitment Fraud Alert:
S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity here.

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. If you need an accommodation during the application process due to a disability please send an email to: and your request will be forwarded to the appropriate person.
20 - Professional (EEO-2 Job Categories-United States of America) SLSGRP202.Required Experience: