Customer Relationship Manager - Remote Working

Job Requirements:

Serve as primary point of client contact and coordinate program delivery

Provide input to develop corporate and business unit strategies for account

In conjunction with senior management help set client expectations in a professional and effective manner

Support day-to-day activities for the client program

Manage client satisfaction and achievement of client specific KPI's

Collaborate with other team members to resolve client issues, problems or concerns on a timely and cost-effective basis

Proactively use business experience and skills to identify new opportunities to enhance or extend relationship with client by providing additional solutions or services

Assist in management of program profitability and performance metrics to include budgeting, forecasting, monitoring actuals, pricing/packaging of new offerings, accounts receivable management, invoice preparation and service level agreements

Suggest modifications to internal processes as needed for financial control

Ability to work in a team environment and matrix organization and work remotely from team

Help ensure that operational procedures are in place

Participate in development and integration of technology solutions

Serve as the client liaison for security to ensure appropriate customer access to client utilized systems and solution components

Help establish high-level plans for software upgrades, migrations, and implementations

Qualifications:

Experience managing large accounts in a service environment ideally in an outsourced solutions environment

Ability to handle priority issues quickly and decisively

Ability to analyze data, prepare reports, and participate in operations and quarterly business reviews.

Strong capability to coordinate and build relationships with internal resource

Strong attention to detail

Outstanding organizational and follow up skills

Ability to multi-task

Highly flexible

Ability to travel as needed

Bachelor's degree in related field from a four-year college or university with two to three years related experience; or Equivalent combination of education and experience.

Project management training or certification a plus

Commercial, financial and client relationship management experience a plus