Service Manager - Management Accounting

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Reporting to the Director of Professional Services or Senior Professional Services Manager, the Manager II, Professional Services, is responsible for leading and managing a team to ensure successful project deployments. This includes ensuring projects are delivered on-time, within budget, and with high customer satisfaction. The role involves translating strategic objectives into operational processes, overseeing multiple complex projects, and fostering cross-functional collaboration. This position also emphasizes team development, portfolio management, and process optimization to align with organizational goals.

Lead and oversee a diverse team that may include Project Managers, Implementation Consultants, and other roles, ensuring effective recruitment, coaching, mentoring, and performance management.

Manage a portfolio of implementation projects, including intricate technical deployments, and support portfolio management for team members within specific product domains.

Identify and mitigate project and customer risks proactively, visiting customer sites as needed to maintain strong relationships and project momentum.

Conduct portfolio forecasting and analyze trends impacting project efficiency while monitoring budget health and project delivery.

Collaborate with leadership to ensure the team's skills meet evolving business needs and contribute to improving project management methodologies.

Schedule projects, plan resources, manage staffing impacts, utilize metrics, and report effectively to internal and external stakeholders.

Support complex customer implementations involving multiple product suites and assist clients in developing and executing testing plans and procedures.

Apply extensive business knowledge to resolve significant project challenges, develop innovative solutions, and maintain alignment with professional services methodology.

Establish and maintain control over project delivery during escalations, supporting sales processes, and participating in the creation and approval of Statements of Work and Change Orders.

Collaborate cross-functionally with sales, customer success, product management, and engineering teams to drive internal initiatives and enhance customer outcomes.

Develop and maintain implementation approaches, business process documentation, and best-practice onboarding and training materials.

Requirements And Preferred Experience

Bachelor's degree preferred, or equivalent experience demonstrating the ability to perform the outlined tasks.

Minimum of 3 years of experience in project delivery, preferably in a SaaS environment.

Management Experience: Proven ability to foster team culture, accountability, and professional growth.

Demonstrated ability to balance profitability with a customer-service mindset and maintain high standards of excellence in project delivery.

Experience with government budgeting concepts, finance/budgeting solutions, procurement, permitting, licensing, asset management, or related fields is a plus.

Team Development - The ability to build a high-performing team–focusing on cultivating top-notch talent.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.

OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. Excellent performance is recognized and rewarded, and we love to promote from within.

Flexible vacation policy and paid company holidays

• Paid parental leave, wellness stipends, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches.