Design Architect
AppViewX
Customer Success Design Architects play a key role in designing and driving Customer onboarding, solutioning and ongoing adoption and usage of the AppViewX product.
You will gather key information to design AppViewX solutions for customers' IT Network infrastructure and Public Key Infrastructure problems.
You will combine your deep technical knowledge, creativity and solution design experience with an understanding of customer business objectives /challenges to help customers maximise the value of AppViewX products.
Working with our Customer Success Managers and Customer Success Implementation Architects, design AppViewX technology solutions to solve specific business challenges for our new customers.
Address customer objectives/success criteria with in-depth technical attention to help the customer Go-live quickly.
Working with our Customer Success Managers and Customer Success Implementation Architects, design additional AppViewX technology to solve specific business challenges for our new customers.
Act as a trusted technical advisor and lead by assisting with project technical challenges.
Identify new use cases as part of the account growth/renewal strategy.
Use your experiences working with customers to provide feedback to the rest of the AppViewX organisation on how we can improve the customer experience, speed time-to-value, and create greater benefits for our customers.
Minimum 6 years' experience working in a technical architectural design role (such as Enterprise Design Architect, Application Design Architect, Solution Architect).
Minimum 4 years' experience working in customer-facing technical roles, preferably in a post-sales capacity for a SaaS company with enterprise software products.
Minimum 1 year experience in a senior role (Team Lead, Technical Manager, Sr. Experience with Certificate Life Cycle management/operations.
Experience with PKI implementation processes.
Experience with PKI integrations, MS Intune, SCEP, and other enrollment practices.
Hands-on experience with: Kubernetes, Linux command line/ Windows server management, Apache, IIS - application expertise, Database management/configuration (SQL, MYSQL, Mongo), Salesforce/JIRA.
Excellent organisation, troubleshooting, problem-solving, deployment and multitasking skills with the ability to learn new technology at a fast pace.
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