Supervisor, Sales Planning

Key Responsibilities: 1. New Business Development

Identify, target, and acquire new corporate clients for express logistics services.

Develop and deliver customized sales pitches, proposals, and pricing solutions.

Ensure consistent pipeline building and weekly opportunity tracking.

2. Key Account Management

Manage and grow revenue from large enterprise accounts and high-value clients.

Oversee account planning, quarterly reviews, and long-term relationship building.

Act as a single point of contact for escalations, service issues, or SLA deviations.

Drive customer retention and account expansion opportunities.

3. Contract & Commercial Management

Negotiate commercial terms, rate cards, and service contracts with clients.

Lead contract renewals, amendments, and compliance tracking.

Ensure proper documentation, adherence to agreed SLAs, and timely closure of legal/finance approvals.

4. Revenue & Performance Management

Achieve monthly, quarterly, and annual sales targets.

Monitor revenue leakage, credit limits, and ensure timely collection of payments.

Review client performance metrics and drive improvements.

5. Operational Coordination

Coordinate with operations, hub teams, and customer service to ensure on-time deliveries.

Share client requirements (pickup schedules, packaging needs, delivery SLAs) with relevant teams.

Track shipment performance and ensure adherence to service commitments.

6. Reporting & Documentation

Maintain updated sales reports, lead trackers, and client interaction logs.

Provide MIS updates, forecasting, market intelligence, and competitor insights.

Assist in preparing presentations, RFP responses, and business reviews.