Technical Support Developer (REMOTE)

Technical Support Engineer Fracktal Works Pvt. Ltd · Bangalore · On-site · Full-time
About Fracktal Works We started Fracktal Works in 2013 in Bangalore with a fairly stubborn idea: anyone, anywhere, should be able to manufacture anything. Thirteen years later, our 3D printers are used by ISRO for mission-critical parts, by the Indian Army for drone components, and by automotive companies like Honda, TVS, and Toyota on their engineering floors. They're also in hundreds of engineering colleges across India, training the next generation of makers.
We build everything from the desktop Snowflake to the production-grade Apollo SLS, plus our own software stack — Fracktory (our slicer) and AI-powered computational geometry tools that automate part design for additive manufacturing. We also run end-to-end services across FDM, SLS, HP MJF, SLA, and Vacuum Casting.
Our founder won the Hackaday Prize, the 'Academy Awards of Open Source Hardware,' for building open-source Braille displays for the visually impaired. We're open-source advocates, deeply involved in the maker community, and serious about using technology to solve real problems.

The Role You're the person customers call when their printer isn't doing what it should. Your job is to figure out why and fix it — over the phone, remotely, or in person at their facility.
Day-to-day: take customer calls and emails, work through technical problems, guide setups and maintenance, and when something complex shows up, escalate to R&D and see it through. You'll also feed field learnings back into our products so the next version is better.

The first 3 months are a paid Engineer-Trainee probation. Strong performers are confirmed into the full role.
Experience: 0–2 years
Education: B.Tech / B.E. in Mechanical, Mechatronics, Electronics, or equivalent
Compensation: ₹3–6 LPA + variable bonus + travel reimbursement + per-diem
Travel: 20–40% across India. Languages: Strong English and Hindi required. Other Indian languages a real plus.

Troubleshoot issues on Fracktal printers (Julia, Dragon, Snowflake, Volterra, Apollo SLS)
Provide remote and on-site support over calls, emails, and service visits
Diagnose hardware and software problems on FDM printers
Escalate complex issues to R&D and stay with them until resolved
Train customers on operation, maintenance, and best practices
Coordinate with production and QA on warranty replacements and spare parts
What We're Looking For We'll teach you everything about 3D printers. You think in systems — mechanical, electrical, and software as one whole
Strong communicator in English and Hindi; You see travel to a tier-2 city as interesting, not a chore
Nice to Have None of these are deal-breakers, but they help:
Hands-on electronics or hardware projects (home, college, maker space)
Soldering (through-hole or SMD)
Comfort with mechanical tools and reading drawings
Any 3D printer experience, any brand
Slicer software (Cura, PrusaSlicer, Fracktory)
Probation review and confirmation.

Senior Technical Support Engineer — own complex accounts, mentor others
Field Service Lead — run on-site installations and training programs
R&D / Product Engineering — cross over into building the printers

3–6 LPA + variable performance bonus

• Full travel coverage + daily allowance for site visits
• Annual learning budget for courses, certifications, and conferences
• Free use of any Fracktal printer for personal projects
• Direct access to founders, R&D, and engineering — no buried hierarchy
• ISRO, Indian Army, automotive OEMs, engineering colleges

We especially want to hear from women in engineering, candidates from tier-2 and tier-3 colleges, returnees to the workforce, and anyone who's built things outside a classroom — makers, hobbyists, first-generation engineers. Technical Support Engineer Application — [Your Name] . Links to personal projects, GitHub, Hackaday, Instagram, or anywhere you show your work (optional but appreciated)

Shortlisted candidates: brief technical conversation followed by an online interview.
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