IT Support Engineer, Shifts
Dover
We deliver innovative equipment and components specialty systems consumable supplies software and digital solutions and support services through five operating segments: Engineered Products Clean Energy & Fueling Imaging & Identification Pumps & Process Solutions and Climate & Sustainable Technologies. Headquartered in Downers Grove Illinois Dover trades on the New York Stock Exchange under DOV. Technical Support Engineer-II
Experience : 2-5 Years
Education : B.E/BTech
Actively participates in support of incoming calls Continuously demonstrates a truly empathetic concern for customer issues
Leverages exceptional judgement training resources and knowledge base to provide consistent solutions to our customers. Facilitate field support services to repair products within scope of service.
Proficient in US Accent and English Language both Verbal and written. Honest dependable and full of integrity Possess a genuine desire to help others
Ability to work with internal and external stakeholders to achieve exceed expectations and goals Experience or education from an electronics or information technology background Understanding and usage of various support tools such as telephony ticketing platforms and knowledge bases
Must have completed (Computers/Electronics) / BCA / BBA or equivalent work experience in the similar set-up like fueling industry IT support retail customer support center with trouble shooting experience is a must
Experience with direct customer engagement in a fast-paced customer focused environment Ability to work in the 24X7 rotational shift environment and majorly in the US time zone
Ability to work independently with minimal support in Hybrid model. Hybrid
Required Experience:
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