Application Support Analyst - Home Based
WORK FROM HOME AND NIGHT SHIFT OPPORTUNITY!!!
APPLICATION SUPPORT ANALYST or CUSTOMER SUPPORT REPRESENTATIVE
Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. As an Application Support Analyst at Enverus, you will play a crucial role in ensuring our customers and internal teams receive exceptional support and guidance to maximize the value of our software applications. You will be responsible for troubleshooting, diagnosing, and resolving our user issues, and will have the opportunity to work on cutting-edge Enverus software products. Your expertise and commitment to customer experience will be essential to our success.
Provide front-line support for our software applications via phone, email, or virtual screen share within organization-level agreements.
Diagnose and troubleshoot software application issues, working closely with users to resolve problems efficiently and effectively.
Regular and predictable attendance for the designated shift may include rotating holiday support.
Educate customers to help them gain value from our suite of products.
Maintain product and technical knowledge to provide quality support.
Is responsible for overall team productivity and performance through personal contributions.
Interested in working night shifts.
Excellent written and verbal communication in English
Answer client calls and proactively call clients for troubleshooting
Respond to email and web form inquiries.
Collaborate with team members via chat rooms, emails, and phone calls.
Help customers log in, general application navigation, and product training.
2+ years experience in client/user service and application support roles or similar client-facing roles.
- Bachelor&aposs Degree
- Industry experience or an industry degree is a plus.
Ability to sit for long periods, work on a computer with repetitive motions and utilize devices typically in an office environment.
Travel requirements:
Vacancy posted 2 days ago
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