Service Desk Support Analyst - Consultancy
Tata Consultancy Services
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
Role: Service Desk Agent
Experience Range: 2 – 6 Years
Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN knowledge
- Escalates unresolved Incidents /requests to the proper tier 2 and 3 support team.
- Exposure to ITIL processes
- Create the Standard Operating Procedure and update the knowledge database documentation whenever required
- Need to have automation mindset and exposure to AI tools and concepts
- Good understanding of Incident, Asset, Problem and Change Management (ITIL)
HIDDEN TEXT] with subject ' Service Desk agent ' for further Discussion
Vacancy posted 9 days ago
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