Communication & Technology Engineer

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#We are seeking an experienced Unified Communications professional to deliver expert-level support for enterprise-grade Voice over IP and Unified Communications services. The individual will ensure high availability, optimal performance, and end‑to‑end incident resolution across customer environments. This role involves managing complex technical issues, validating critical service changes, supporting service ramp-up activities, executing health checks, and contributing to continuous improvement of monitoring, automation, and operational efficiency.
Deliver expert end‑to‑end technical support for Unified Communications services.
Provide inputs for planning, assessment, implementation, rollout, and complex change preparation.
Conduct and enhance monitoring using scripting and existing tools.
Manage technical service ramp-up including installation, configuration, and coordination of setup tasks.
Define, execute, and close proactive health checks for Unified Communications systems.
Expert-level knowledge of SBC, IP networks, and mobile networks.
Strong expertise in Oracle SBC configuration, upgrades, and troubleshooting.
Experience in enterprise environment operations and maintenance.
Expert knowledge of SIP and RTP protocols and Oracle SBC deployment.
Understanding of virtualisation and cloud computing.
Experience working in a multinational environment.
English proficiency at B2–C1 level.
Desired: knowledge of routing protocols, cloud and signalling standards; ITIL understanding; If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. Opportunity to work with advanced Unified Communications and VOIP technologies in a global enterprise environment.
Exposure to highly complex customer networks and cross-functional stakeholder groups.
Participation in global transformation initiatives across multiple markets.
Advanced troubleshooting and root‑cause analysis for critical UC platforms.
Scripting and automation for monitoring and service optimisation.
Deep expertise in Oracle SBC, SIP, RTP, and complex signalling standards.
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