Service Engineer / Service Support

Job Description
Position: Service Engineer - Aftersales
Qualification: ITI / Diploma /B.E - mechanical
Location: Gujarat
Years of experience: 5 to 8 Years

Key Deliverables:
Equipment performance Assurance Customer Satisfaction Pre-Delivery
Inspections Field Technical Support Operator Training Warranty Extensions AMC and Spare
parts

Provide strong technical knowledge of material handling equipment specifically unloading
machines.
Conduct regular checkups and maintenance at customer sites to ensure optimal
performance.
Attending Complaints of customer site after sales & warranty
Deliver training sessions for operators to enhance equipment handling and safety practices.
Assist customers with routine maintenance and repairs to maximize equipment uptime.
PDI (Pre-Delivery Inspection)-Perform thorough inspections of equipment before delivery to
ensure quality standards.
Oversee the distribution of spare parts to customers and field teams.
Manage the dispatching of equipment and spare parts efficiently.
Provide on-site technical support to resolve equipment issues promptly.
Maintaining Optimum Inventory in Warehouse
Manage spare parts inventory and Annual Maintenance Contracts (AMC) to ensure customer
satisfaction.
Assist customers with warranty extension processes and related inquiries.
Carry out mandatory services for machines under warranty & need to share the MIS of same
Business Development of OEM after Sales & spares part Business

Behavioral Skills:
Strong communication skills - Verbal and Written
Excellent negotiation and interpersonal skills.
Solution oriented growth mindset
Customer orientation and Business acumen
Ability to work independently and as part of a team.
Willingness to travel