Customer Success Supervisor
Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes. Flag churn risks early and lead mitigation efforts.
Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints.
Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base.
5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration.
- Proven experience managing strategic and enterprise-level customers with measurable success.
- Strong understanding of network security, governance, audit, risk, and compliance practices.
- Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits).
- Excellent consulting, project management, and data-driven decision-making skills.
- Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST).
- Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN).
- Executive presence and ability to manage high-stakes conversations and escalations.
- Willingness to travel up to 50% of the time
Experience with Salesforce.Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius.
Vacancy posted 11 days ago
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