IT Testing and Administrator

Job Description: IT Administrator Aeonn Ark (Primary Focus: Innovspace)

Operations
Reporting To: Head of Operations / Vertical Head
Employment Type: Full-time On-site

Aeonn Ark is a group of operating businesses built on clarity ownership and long-term thinking. We operate multiple coworking and managed office locations serving solo founders small teams and enterprise clients through fair contracts steady systems and infrastructure that respects the grind.

Accessibility Over Aesthetics Simple reliable and affordable spaces that serve purpose
Community Without Clutter Collaboration without gimmicks

The IT Administrator role exists to own end-to-end IT infrastructure and operations across all Innovspace locations while operating within Aeonn Arks group standards for security governance and discipline.

You are the single point of accountability for IT availability security and member experience across Innovspace sites. Maintain network infrastructure (LAN WAN Wi-Fi routers switches firewalls) across all Innovspace centers with consistent configurations and service levels
Design implement and enforce standardized network architecture templates for all locations including:
Deploy and maintain monitoring and alerting for:
Wi-Fi AP performance
Conduct periodic site surveys and heatmaps to optimise coverage and performance

Own the IT workstream for new Innovspace launches end-to-end
Design network architecture coordinate vendors procure equipment and oversee installation
Create and maintain a repeatable IT launch playbook with milestones timelines and acceptance criteria
Conduct formal acceptance testing before member onboarding begins
Document as-built configurations network diagrams and location-specific SOPs

Member & Client IT Services
Ensure smooth IT onboarding for new members:
Meeting room AV standards
Maintain high uptime for meeting room AV and conferencing systems
Respond to member IT issues within defined SLAs maintaining a member-first calm and professional approach

IT Operations & Support
Run a structured IT ticketing workflow: intake triage resolution RCA
Maintain a clear escalation matrix (L1 IT Admin vendor/ISP) including after-hours protocols where required
Guide and support on-site IT support staff across locations
Review work quality and ensure consistent service delivery
Administer core corporate IT services for Aeonn Ark / Innovspace staff:
Implement and monitor IT security controls:
Ensure data privacy for internal systems and clear separation from member networks
Vendor & Asset Management
Manage the full IT asset lifecycle across locations: procurement tagging allocation repair and retirement
Track renewals warranties and licenses to avoid expiry risk
Plan upgrades and replacements aligned to location growth performance needs and approved budgets

Maintain accurate IT documentation:
Network diagrams
Asset inventories
Configuration baselines per location
System performance
Member feedback on IT services
Maintain strict budget discipline no tools subscriptions or capex without Operations/Management approval

Availability & Performance
Stable Wi-Fi performance during peak hours
Member Experience
Member IT onboarding completed within 24 hours of agreement start
Quarterly member NPS for IT services
Zero critical IT-related member escalations per month
Asset inventory accuracy 98%
New-location IT handover completed on schedule
35 years of IT administration or infrastructure experience (multi-site preferred)

• Strong networking fundamentals: Experience managing or mentoring IT support staff
• Familiarity with cloud services backups and security best practices
• Hands-on experience with monitoring and ticketing tools
• Degree or diploma in IT / Computer Science / related field

Attention to detail in documentation and configuration
Clear communication with non-technical stakeholders

Standardised monitoring SOPs SLAs and stable member IT experience across sites
A repeatable predictable IT playbook enabling Innovspace to launch new locations with confidence

Were looking for an IT Administrator who shares that builder mindset someone who values reliability over flash ownership over excuses and understands that great infrastructure is invisible infrastructure .

Maintain network infrastructure (LAN WAN Wi-Fi routers switches firewalls) across all Innovspace centers with consistent configurations and service levels Design implement and enforce standardized network architecture templates for all locations including: VLAN segmentation (members vs internal systems) Guest access controls Meeting room and shared-space connectivity Manage ISP relationships across locations including redundancy/failover where required Track SLA adherence and drive incident resolution with ISPs and vendors Deploy and maintain monitoring and alerting for: Internet uptime Firewall and switch health Wi-Fi AP performance Critical services per location Configure Wi-Fi capacity and QoS for high-density areas and meeting rooms Conduct periodic site surveys and heatmaps to optimise coverage and performance