Customer Service Advisor - Night Shift - Work From
BIG Language Solutions
Job Title: Customer Service Representative Department: Customer Support
Location: Sector 98, Noida
Job Type: Full-time
Shift: US Shift (Rotational) PST Time
Start Date: January 19, 2026
Job Summary:
We are looking for highly skilled Customer Service Executives with proven experience in International BPO environments, specifically handling U.S.-based customers. The ideal candidate must possess excellent English communication skills and a strong customer-centric mindset to deliver high-quality service in line with client expectations.
Key Responsibilities:
- Handle inbound and/or outbound customer interactions for U.S.-based clients via voice.
- Deliver exceptional customer service by resolving queries, complaints, and requests efficiently.
- Adhere to defined process guidelines, quality standards, and SLAs.
- Maintain accurate documentation and records of customer interactions.
- Demonstrate professionalism, empathy, and effective problem-solving skills during customer
interactions.
• Work collaboratively with internal teams to ensure seamless service delivery.
Mandatory Requirements:
- Prior experience in Customer Service within an International Call Centre / BPO environment.
- Hands-on experience handling International BPO processes, preferably U.S. customers.
- Excellent English communication skills (verbal and written) — this is a critical requirement as per
client expectations.
- Strong listening skills, clear articulation, and a neutral or acceptable international accent.
- Ability to handle customer interactions confidently and professionally.
Preferred Skills:
- Familiarity with U.S. customer service standards and cultural nuances.
- Experience working in voice-based international processes.
- Ability to work in rotational shifts, including night shifts if required.
Educational Ǫualifications:
• Bachelor's degree in any discipline.
Work Environment:
- Night shift to support PST (U.S. time zones).
- Work-from-office only.
- Use of headsets, interpretation software, and secure communication systems.
Vacancy posted 1 day ago
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