Healthcare On Call- Call Handler
Job Title: Junior Telecaller - US Doctor's Care Coordinator Location: Pune (Hybrid)
Job Type :Full-time (Hybrid)
Way2Cloud is a dynamic healthcare services provider dedicated to facilitating seamless patient care experiences. As a Telecaller at Way2Cloud, you will be responsible for communicating with US doctor's offices to schedule patient appointments and collect pending balances. Pending Balance Collection: Follow up with patients regarding outstanding balances, providing assistance in payment processing and resolving any billing inquiries.
Data Management: Maintain accurate and up-to-date records of appointments, patient information, and pending balances using basic MS Excel skills.
Communication: Build and maintain professional relationships with US doctor's office staff through clear and concise communication via phone and email.
**Customer Service: Prior experience in customer service or healthcare support roles preferred, with a focus on delivering exceptional patient experiences.
Basic MS Excel Skills: Proficiency in basic spreadsheet functions (e.data entry, formatting, sorting) to manage and update appointment and patient balance records.
Adaptability: Capacity to adapt to changing priorities and operational needs, with a flexible approach to work schedules and tasks.
Work Timings: The Candidate should be comfortable working in the US Shift, i.Graduation and equivalent required.
- Previous experience in a Tele-calling, customer service, or healthcare support role preferred.
- Must have a reliable internet connection and access to a quiet workspace for remote work.
Competitive compensation package based on experience and performance.
Opportunities for career growth and professional development in the US healthcare industry.
Majority work is to be done remotely
Medical Insurance of 3Lacs plus accident coverage for Employee + Spouse/Child from Company post confirmation
Join our team at Way2Cloud and make a meaningful impact on patient care delivery while enjoying the flexibility of hybrid work.
Vacancy posted 9 days ago
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