Customer Success Manager (Full Time)

Customer Success Specialist
About the Role
The role encompasses responsibilities as both a Product Specialist and an Onboarding Specialist, focusing on customer education, product adoption, and providing technical support.

Responsibilities
Product specialist
Know-how about the Exxat application and providing the knowledge of using the Exxat application to the fullest.
Knowledge of the domains served by Exxat.
Participate in UAT activities for product feedback.

Onboarding specialist
As an Onboarding Specialist, educate new customers, help solve technical problems, and ensure smooth adoption of the products and services of Exxat.
Ability to learn and adapt quickly to new products or updates to existing products.
Document the onboarding steps for future reference.
Understand customer requirements, document them, coordinate with other onboarding teams and support teams, and track them until completion.
Provide regular updates to the customer success manager and Ops lead(s).

Qualifications
~ Minimum 3 to 5 years of overall work experience in Customer service/support, sales, and product training.

Required Skills
Strong communication skills and English proficiency (email writing, Listening, phone conversations, and mannerisms).
Ability to work with international clients (U.S).
Customer-oriented and able to adapt/respond efficiently and professionally to different types of stakeholders.
Ability to deliver interactive training over virtual classroom platforms such as MS TEAMS/WebEx/GoToMeeting.
Collaborate effectively with team members, technical teams, and leadership.
Demonstrable ICT skills, including current Microsoft Office applications.
Ability to multitask, prioritize, and manage time effectively.
A go-getter and a solution seeker.