Customer Services Project Manager

Join our Team

About this opportunity:

Are you a proven leader with a passion for customer satisfaction If so, you might be the next Customer Project Manager (CPM) at Ericsson. In this role, you'll take charge of Fulfillment Assignment Specifications (FAS) and ensure we meet both our own high standards and those of our valuable customers. You'll be responsible for maintaining total compliance with group directives, legal and financial guidelines, as well as global and local Environmental and Occupational Health and Safety (E+OHS) requirements. Ensuring data security and privacy is paramount in our connected world, a task you will take on with diligence. Together with your team, the Customer Project Manager role will drive value and benefit to our customers, as well as contributing to Ericsson's continued growth and excellence.

What you will do:

Guarantee alignment between contract and delivery through pre-sales CFR.

Establish a solid project plan as an input for approval to execute, and then lead this project to success.

Cultivate relationships with customers and stakeholders to maintain alignment during execution.

Financial performance management to ensure delivery to target Unadjusted Margin.

Deliver within scope, budget, timeline and ethics, adhering to all legal and environmental standards.

Oversee data accuracy to facilitate responsible and timely reporting.

The skills you bring:

Consultative Skills.

Automation.

Process Management.

Negotiation.

Service Delivery Business Understanding.

Data Analytics.

Financial Acumen.

Artificial Intelligence (AI).

Customer Insights.

Ericsson Portfolio.

Stakeholder Management.

Change and Improvement Management.

Program/Project Finance Management.

Customer Relationship Building.

Project management.

Why join Ericsson

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Hungary (HU) || Budapest

Req ID: 772871