IT Service Desk Engineer - Part Time
EIL Global IT Solutions And Services Pvt Ltd
IT Support/EUC Engineer
Starts Immediately
Experience
1 year(s) experience
Part time
EUC / Network Smart Hands Engineer - On Call/Casual
Employment Type: Independent Contractor / On Call/Casual Basis
Work Mode: Onsite (Field Support / On-Demand/Casual)
We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in India. The ideal candidate should have strong troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands-on experience handling break-fix, installation, and maintenance activities.
Provide onsite EUC and network smart hands support for incidents, service requests, and installations.
Support network device installations such as routers, switches, access points, and cabling.
Collaborate with remote support and service desk teams to ensure timely resolution.
Maintain accurate logs of dispatch calls, asset details, and work completion reports.
Ensure all activities adhere to client SLAs and ITIL processes.
Required skills & experience:
0-2 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.
Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).
Familiarity with ticketing tools like ServiceNow, Remedy, or similar.
Must have a valid driver's license and willingness to travel to client sites.
ITIL Foundation certification preferred.
Prior experience in Casual/on-demand support engagements.
On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).
Regional Service Delivery Manager / Project Coordinator. Network Monitoring Troubleshooting
have minimum 1 years of experience
Probation: Duration:
Salary during probation:
After probation:
About EIL Global IT Solutions And Services Pvt Ltd
We are EIL Global, a company providing managed IT services in Asia Pacific and EMEA across various technologies such as desktops, servers, networks, and data centre technologies. We are headquartered in Adelaide, Australia, and have clients and offices across Asia Pacific & EMEA locations.
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