Site Technician - Testing

SUMMARY Site Technician is responsible for the technical buildout and maintenance of Prometric's global testing locations. In this role, the candidate will split their time between 2 primary responsibilities:
a) Working as part of a cross functional team to enable the build of Prometric test centers
b) Infrastructure and hardware maintenance of testing sites, DVR support, Lab Services & other site build Projects

RESPONSIBILITIES:

Buildout of Prometric Test Centers:
Ensuring a build is delivered within the agreed project timeline
Working cross functionally with internal departments to ensure a successful sign-off
Escalating any build issues in a timely manner
Reporting on the overall build to the business
Hardware Maintenance
Proactive and reactive upgrade of hardware at test centers
DVR surveillance support both at the site and for internal users
Lab Services
End to end support to internal and client labs
Other team projects assigned

EDUCATION AND SKILLS:

Candidate should at least possess a bachelor's degree in any discipline. Computer Science / Information Technology or equivalent is preferred.
Candidate should have good knowledge of Active Directory, DNS, DHCP Server, WDS Server, Server and client Operating Systems.
Candidate should have strong knowledge of troubleshooting issues related to Server hardware, Client hardware, Operating Systems and Local Area Networks.
Minimum 2 years' experience as part of Service Desk team is a must.
Must have worked in a Global Team and able to interact on a Global scale.
Good conflict resolution, problem solving and interpersonal skills.
Ability to work in a dynamic environment and adapt quickly to change.
Able to work in a flexible work-shift roster with variable hours.
Ability to work as part of a team to accomplish common goals.