Head of CRM - Retail

Sales Strategy and Planning:

Build and maintain a robust sales pipeline by proactively identifying and engaging potential clients through various channels such as cold calling, networking events, industry conferences, and referrals.
Ensure that the sales cycle of each opportunity is managed through CRM
Develop and deliver compelling sales presentations and proposals to prospective clients, highlighting the unique value propositions and benefits of our logistics services
Develop and implement effective sales strategies to achieve organizational goals.
Client Relationship Management:

Contract Negotiation:

Lead contract negotiations, ensuring favourable terms for the company while meeting client expectations.
Collaborate with legal and operations teams to finalize and execute contracts.
Value/Solution selling, Negotiations, post sales follow up, retaining and enhancing relationship with key stake holders.
~ Sales Performance Metrics:

Establish and monitor key performance indicators (KPIs) to measure and report on sales performance.
Analyze sales data to identify areas for improvement and implement corrective actions.
~ Develop and maintain a network of industry contacts to stay informed about market changes.
Collaborate with cross-functional teams, including operations, customer service, and finance, to ensure smooth onboarding and seamless delivery of services to clients.