Senior Project Service Manager

Key Responsibilities may include but are not limited to the following:

Act as Primary liaison between the Vertical Program Managers Regional Consultants and Technical Build
Teams for all implementation-related tasks for the Technical Shared Services teams
Demonstrated expertise in all facets of the Project management lifecycle including but not limited to
requirements gathering staff management budget management issue and risk mitigation and status
reporting.
Act as a People Developer or mentor to internal colleagues. Assist in the continued development of best
practices and employee development.
Set performance goals for a project team or work unit.
Monitor project and/or personnel performance checking actual performance against planned performance to
ensure technical schedule and budget goals are met or exceeded.
Collect inputs and prepare weekly and monthly status reports as required.
Explain any deviations from planned budgets and addition prepare and support quarterly
management reviews.
Lead Executive level meetings and escalations.
Provide technical and leadership guidance and direction to personnel to ensure proper timely completion of
work.
Assess the potential impact on own and others work and develop and execute the best work solution.
Manage escalated situations as proactively as possible involving management as needed.
Interact frequently with team management and customers to define project requirements and identify
solutions consistent with defined terms methodology policy and regulations.
Develop strong customer relationships as a trusted advisor at project management payroll manager and
senior management levels.
Strong attention to detail as well as the ability to function strategically within the account; proactively look at
the big picture for project/customer short and long-term goals; identify and drive additional revenue
opportunities within the account.
Proven ability to manage multiple work streams within a customer while maintaining a strategic vision and
focus (Enterprise-level deployments).
Qualifications:
Good Technical Project Management work experience having managed packaged applications across the entire
implementation lifecycle in either ERP CRM or HRMS for Global customers.
Overall 8 to 10 years of experience in enterprise-level project deployments (multi-work stream) is
required. Proven track record in leading technical projects in a shared services model
Strong leadership skills with the ability to work as part of the project team externally (customer) and internally
(technical delivery team).
Comfortable presenting to large and diverse audiences including C Level executives
Strong experience scheduling and preparing presentations and status reports.
Superb written and oral communication skills required.
Ability to perform multiple tasks ranging from project management to coaching other team members.
Well-versed with MS Office applications including MS Project Excel Sharepoint PowerPoint Visio
Ability and willingness to travel up to 50% based on project needs
Broad knowledge of labor management HR / Payroll ERP or similar domain products/systems is strongly
preferred
Location: Pune Office. ( Tues Wed & Thurs Onsite) (Remote - Mon & Fri)
Shift Timings 4:00 PM - 1:00 AM IST
Hours: 40 Hours a week.