Senior Sales Compensation Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

Join the team and create the future of customer experience together.

Job Title: Senior Sales Manager - CMM

Genesys is seeking a results-driven Senior Sales Manager to lead our sales team to develop strategic sales plans, and drive revenue growth for the CMM segment for India region. The Sales Manager will be responsible for setting targets, coaching the team, managing key accounts, and ensuring customer satisfaction while meeting business objectives.

Develop and execute sales strategies to achieve revenue and growth targets

Lead, mentor, and motivate the sales team to improve performance

Set individual and team sales goals - track and report performance metrics

Build and maintain strong relationships with key clients and partners

Collaborate with marketing, product, and customer success teams

Manage sales forecasts, budgets, and pipelines

Ensure compliance with company policies and sales processes

Strategic planning and execution

Customer relationship management

Data-driven decision making

Forecasting and pipeline management

Required Experience

At least 15+ years of overall experience out of which 8-10 years of experience in people management in a SaaS organization

Managing Regional or Enterprise-level accounts with a strong CXO relationship

Proven experience in driving forecast accuracy, hygiene and coverage.

Understanding of AI and Digital Transformation in key industry verticals

Strong leadership, coaching, and team management skills

Track record of meeting or exceeding sales targets

PG degree/diploma in Management

Proficiency with CRM tools and sales analytics

Competitive salary and commission structure.

Comprehensive benefits package.

Opportunity to work for a global leader in the customer experience industry.

Career growth and development opportunities.

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. Reasonable Accommodations:

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