IT Support/IT Analyst/IT Engineer/IT Technical Support
Technical Support Engineer - Associate
Provide technical support to users for a wide range of computer-related issues.
Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support for the Local and Global Markets.
You will receive incoming calls and requests from users, and other GTS Personnel, and will be responsible for troubleshooting, analysing, and resolving user problems.
Recommend solutions to users to resolve their problem, help them implement the solution and confirm that problem has been resolved.
Present relevant network support reports professionally and succinctly (both written and oral) to senior customer staff.
Interact with other technical staff to understand problems and relay information to less experienced agents and /or users; ITIL Foundation Certification – IT Service Management required.
Microsoft 365 Certified: Microsoft 365 Certified: Bachelor’s Degree or equivalent
Experience:
Proven experience 3-7 years working experience with Support Operations Microsoft Cloud Technologies, O365 suite, MS Azure.
Service Now, RingCentral will be beneficiary.
Vacancy posted 2 days ago
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