Immediate start Customer service assistant

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. On-Site (5 days)

Customer Consultants are dedicated to serve customers and act as their representative to check on our work to ensure they are completed in good quality and on time. They act as customers' consultant by understanding their needs and working out various options of solutions to meet those needs.

Customer Consultants act as a Customer Advocate who relentlessly drive resolution which may require resources and/or agreement across several departments. They have the customer's best interest in mind, and their goal is to address the immediate customer issue in a highly responsive manner, proactively identify the root-cause and provide recommendations for resolution.

Consistently delivering good service and care that keeps customers coming back and results in a competitive edge for our organization.

Act as customers' representative. Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts.

Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers.

Identifies potential opportunities with existing and new customers and update customers on Service Agreement Contract and Valued Added Service Options like Trance Care Service, Chiller Renewal etc.

Identify sales opportunities, elaborate proposals, and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships.

Encourage customer growth and loyalty to the company through continuous support and customer assistance.

Resolves customer complaints by investigating problems with internal stakeholders; Organize regular Service Reviews with customers and Ops team on Hot jobs and critical issues.

Bachelor's degree in engineering with at least 2-3 years' relevant owner direct sales experience.

Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

Ability to respond effectively to the most sensitive inquiries or complaints. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Willing to learn new options and upgrade their skillset to better serve customers.

We offer competitive compensation and comprehensive benefits and programs. all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.