CRM MANAGER, Full Time
Rs 5 - 10 lakhs p.a.Full-time
Weekday AI
This role is for one of the Weekday's clients
Min Experience: 2 years
JobType: full-time
Online Reputation Management (ORM)
Address customer complaints, feedback, and escalations with clarity and empathy.
Maintain a consistent brand voice across all customer interactions.
Customer Relationship Management (CRM)
Oversee and implement CRM workflows through WhatsApp, email, and SMS channels.
Collaborate with the marketing team to align campaign messaging and targeting strategies.
Customer Experience & Issue Resolution
Take full responsibility for resolving customer issues until they are completely closed.
Work closely with internal teams (operations, warehouse, etc.) Monitor frequent customer concerns, feedback, and complaints.
Provide actionable insights to the team to help improve products, operations, and communication.
Track basic CRM campaign performance and customer engagement metrics.
2–4 years of experience in ORM, CRM, or customer experience roles within a D2C brand.
- Practical knowledge of CRM tools such as Contlo, Bitespeed, Sage Pilot, or equivalent platforms.
- Experience managing customer queries across social media and messaging applications.
- Familiarity with Shopify or e-commerce order management systems, including tools for handling returns and exchanges.
- Understanding of retention marketing strategies and customer journey mapping.
- Experience in managing escalations and sensitive customer interactions.
Online Reputation Management
CRM
Vacancy posted 12 days ago
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