Ecommerce and Retail Customer Service Assistant
Kering
Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description -Retail Selling:
Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles product characteristics and trends.
Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.
The Gucci Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations as well as serving as a Gucci Ambassador by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded luxury client experience.
Consistently achieve or exceed monthly and seasonal individual and store sales goals enhancing and developing the business;
Provide an exceptional customer service experience by exceeding their expectations demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
Drive and exceed individual KPI goals by ensuring the highest level of Customer Service and quality of sales;
Capture meaningful customer data according to the Company tools (CRM) for the purposes of connecting with the client building relationships and personalizing future client development opportunities;
Maintain an active accurate neat and organized client book contacting clients regularly and providing appropriate follow-up on all sales or client requests;
Work as a team player and partner with fellow colleagues foster open and constructive communication to ensure a consistent exceptional experience and contribute to a positive working environment;
Maintain security standards within the store to ensure safety of customers colleagues and merchandise;
Contribute to the daily operations of the store by maintaining a neat and organized understock and stock room;
Follow all company policies and procedures.
3 years of luxury fashion sales experience preferably in a similar role or customer service setting;
Proven ability to drive and exceed individual and store results;
Ability to work a flexible schedule based on business needs which includes evenings weekends and holidays.
Full time
Luxury Goods Retail Pvt. Required Experience:
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