Search Results: 66,319 vacancies
...build to maximize customer satisfaction? Amazon is seeking a Program Manager (PM) who is passionate about Operations, has bias for action, and... ...leading multi-organizational projects.
Being part of the PRO-WFM team, the individual would be working with multi functional teams...
...An WFM provides their respective team with high quality reliable data to support them with management decision-making and provides it’s stakeholders with regular timely and accurate updates, Need to take care Short term Forecasting, Scheduling and Capacity Planning for the...
...Experience- 3-8 years Location- Hyderabad
Role- WFM/RTA Executive
Candidate should be from Telecom/E-commerce or banking background
Should know basic of WFM like, SLA, shrinkage, attrition, Expiry/ABN, Forecast deviation etc calculations
Should be good in...
...annual targets
Responsibilities:
Experience managing team of 10+ RTAs
Monitor what is happening with calls... ...mentor team
Develop direct reports and potential workforce leaders
Report weekly performance to WFM Manager
Experience with Workforce tool (i.e. IEX,...
...Job Purpose The Workforce Management – Manager plays a crucial role in ensuring effective and efficient workforce operations within the organization... ...governance, and reporting within the Workforce Management (WFM) domain. The candidate needs to ensure strategic goals are met...
...Immediate hiring for WFM specialist. Designation - WFM specialist
Work Location - Chennai, Ambit IT Park, Ambattur, Chennai.
Looking... ...adherence are met - Use Nice WFM and Genesys (Pure cloud) to manage all queues to provide direction to the respective LOB’s in order to...
"Looking for WFM schedulers, with IEX experience and can join within 45Days". In keen, please... ...efficient and effective schedules
Workforce Optimization:
• Optimize workforce... ...Schedule Adherence:
• Monitor and manage employee adherence to assigned schedules...
...logical thinking, reporting and analysis
Should be open to change, Multi-tasking skills
Team management
Own the MIS delivery for the account with respect to all aspects of WFM – Planning, Scheduling, Forecasting, Real Time Management
Accurate and Timely reporting...
...Senior Manager - WFM - BFS035726
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape... ...We are inviting applications for the role of Senior Manager - Workforce Management
In this role, you will be a part of the core sourcing...
...udaipur
:
Role & responsibilities
Develop and implement workforce management strategies to effectively forecast schedule and manage... ...requirements.
Mentor coach and develop a high-performing team of WFM and MIS professionals fostering a culture of collaboration...
Responsible for the planning and execution of resource allocation strategies to meet staffing needs through the application of workforce management (WFM) methodologies. Provides multi-level forecasting, scheduling, reporting, real-time monitoring and trend analysis support to...
...multinational telecommunications conglomerate.
JOB SUMMARY`
Candidate will serve as Workforce Management Lead Associate in a Contact Center environment responsible for all WFM tasks.
within the Fulfillment department. Key responsibilities include perform...
...verification and distribution of service issues impacting call centers
Primary interface with IT Support/operations to work on incident management.
Responsible for coordination and execution of allocation changes needed during system maintenance or system outages...
...Required 2 Years experience in Workforce Management
(Scheduling, Capacity Planning, RTA, WFM, MIS)
CTC: 6 LPA + 50K Allowances
Notice- Immediate -15 Days
Qualification-Graduate
Location- Pune & Bangalore
Shifts- 24/7
WFO
CONTACT: HR Mayur hidden_mobile...
...and with accuracy by maintaining tracker. Managing a team
who generates and distribute management... .../ client organization - Competent
Workforce Intelligence - Understanding of workforce... ...Measure
1.
Fulfilment/ WFM
Net Add targets as per plan
Overdue...
...communication—whether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive...
Hi, we're Oscar. We're hiring a Workforce Management Specialist to join our Provider Operations team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of...
...performance trends and provide feedback to WFM team and VMs in real-time.
Partner with... ...and department.
Oversee and assist in managing real time allocations of resources, prioritizing... ...resources. 1+ years’ experience in Workforce Management tools preferably on Verint.
~...
...investments, analyzing and proposing actions that will improve Contact Center performance, serving as a subject matter expert in Workforce Management (WFM) practices, and providing support to WFM team to ensure all short-term and real-time tasks are completed.
~ Long term...
...yourself, and a better working world for all.
EY- GDS – Consulting- People Consulting, Work Force Management (WFM) – Assistant Manager
Managing global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As member of...
