Search Results: 29 vacancies
...skills, attention to detail, positive professional attitude, and the ability to work in a team environment. • Should have knowledge on WFM activities & role in an Organization • Must well versed with WFM calculation & logics • Report deviations, Plan vs. Actual and it’s implication...
Rs 30 lakh p.a.
...VP WFM- Bangalore or Mumbai
Hope you are doing well! as per our discussion please find attached the job description and below the required details.
CTC- 75 LPA including 25% variable
Contact centre experience is must have
Candidates from Third party BPO experience...
...contact volumes and schedule both historically and in real-time.
As a key member of the Sales & Customer Success Organization the WFM Analyst will work with the various Operations Management teams to produce staffing requirements for their assigned processes/site(s) in...
...agents.
Analyze various reports including process dashboards & team performance reports.
Should have working knowledge of AHT and WFM.
Primary focus on achieving SLA.
Motivating associates through effective management, career development & implementation of...
...data in a structured manner.
Capacity Planning experience is preferred.
. Minimum of one to two years of experience in performing WFM functions (specifically real-time management) in a multi-department/site contact center environment required.
. Ability to perform...
...experience in Work Force Planning/Management
Preferred Skills
Experienced in MS Office tools, especially Excel and Powerpoint. Familiarity with SAP based WFM Tool desired (NICE/InContact)
Additional Notes Proficiency in PowerBI desired
Qualifications
Important Facts...
...Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
Key skills & knowledge:
~ Ability...
...agents.
Analyze various reports including process dashboards & team performance reports.
Should have working knowledge of AHT and WFM.
Primary focus on achieving SLA.
Motivating associates through effective management, career development & implementation of...
...Center Business intelligence and MIS reporting.
Knowledge & Key Skills:
Hands-on experience managing team of Call center BI / MIS , WFM team.
Advance knowledge and hands-on experience of BA tools like Power BI
Proficiency with MS office with sound knowledge of...
...companies. To know more about Firstsource please visit our website
Job location :Mumbai and Hyderabad
Position :Assistant Manager-WFM
Division : BPO
Experience : Min 5years of experience and 2years in relevant role
Responsibilities
Support operations from...
...projects including SAP CPI, SAP PO / PI, Mulesoft, etc and Replicon time application administration.
Good to have Experience in HCM/PSA/WFM domain and/or SaaS delivery model. Build and/or support enterprise time, project, and resource management module having prior...
...to " ****@*****.*** ".
The Role & Responsibilities: An exciting opportunity has arisen for a Real Time Analyst WFM within the existing Resource Planning Team. In a call center, the responsibility for real-time and/or intraday management of resources...
...Description:
*) Experience in Calabrio - System Configuration /Administrator, Tenant Administrator, Quality management, Analytics and WFM Administrator.
*) Worked on in DC / DR setups.
*) Troubleshooting issue related to QM, Analytics and WFM modules.
*) Performing...
...Calabrio Engineer Exp: 1 to 3 Years
Location: Mumbai
Job Description:
#LI-DNI
*) Knowledge in Quality Management, Analytics and WFM components
*) monitoring the Calabrio servers, recordings, alerts and performing daily health checkup.
*) Experience in User...
...CSAT and NPS
Coordinating with product/ projects team and ensure smooth dissemination of new launches.
Coordinate with operations, WFM, controls, compliance and quality team.
Ability to learn and unlearn new products, process, tools, etc.
Should be subject matter...
...discipline and absenteeism of the team on the floor.
Responsible for staff retention within the team
Should have working knowledge of AHT and WFM.
Able to handle pressure
Thanks&Regards,
Pranshu Sinha
TA Specialist
(***) ***-**** (Call, Whatsapp)
[HIDDEN TEXT]...
...Manage the Budgeted Headcount to the optimum capacity.
Responsible for final invoices and accuracy of invoices of his/her account(s)
WFM: Maintain Detailed Capacity Plan at account level
Data Analysis: Prepare Collective Dashboard and conduct cross Functional analysis...
...management (Agent, Campaign, Report, Recording & Problem Management), Dialer Performance optimization, work closely with the operation /WFM to understand strategy for programs.
Role And Responsibilities
Real-time monitoring and adjustment of dialer inbound queues,...
...written and verbal communication
. Strong comprehension capabilities
. Technology exposure in terms of hands-on work on CRM, ERP, WFM,or other technology 'platforms'
. Technology project management exposure
. Project Documentation Experience
. Business...
...projects including SAP CPI, SAP PO / PI, Mulesoft, etc and Replicon time application administration.- Good to have Experience in HCM/PSA/WFM domain and/or SaaS delivery model.- Build and/or support enterprise time, project, and resource management module having prior...
